Refund policy

Chipp Coffee Co. — Return & Refund Policy

Because coffee and tea are consumable goods, we don't accept returns on opened bags. Your satisfaction matters to us — if you're not happy with your order for any reason, contact us within 30 days of delivery and we'll make it right with a replacement or refund.

Unopened, unused merchandise (mugs, apparel, brew tools) may be returned within 30 days of delivery for a full refund. Items must be in original condition and packaging.

- Damaged or incorrect items: full refund or replacement, no return shipping required.
- Change of mind on unopened merch: customer covers return shipping.
- Refunds are issued to the original payment method within 5–7 business days of processing.

To start a return or report an issue, email us at info@chippcoffeeco.com with your order number.